Bila2 Privacy Policy — Protecting Your Personal Information
This policy clearly explains how bila2 collects, uses, stores, and protects the personal information of Malaysian users. Please read this policy in full to understand your rights.
1. Information We Collect
Bila2 collects various types of information when you register, use the platform, or interact with our services. The main categories of information we collect are as follows:
Account Information
When you register an account with bila2, we collect your full name, email address, phone number, date of birth, and other identifying information required to verify your identity. This information is used to create and manage your account securely.
Payment Information
To process deposits and withdrawals in MYR (RM), bila2 collects details relating to the payment method used — including your TNG eWallet username, bank account information (Maybank, CIMB, and others), and transaction records. We do not store your PIN, banking passwords, or any security credentials for your financial accounts.
Device & Browser Information
We automatically collect technical information when you visit our platform, including your IP address, browser type, operating system, device model, screen resolution, and pages visited. This information is used to optimise your experience and identify technical issues.
Usage Data
Bila2 records platform usage data such as games played, bets placed, login frequency, and session duration. This data is used to personalise content, improve service quality, and identify unusual usage patterns for security purposes.
2. How We Use Your Information
Bila2 uses the information collected for the following purposes:
- Account management — registering your account, verifying your identity, processing logins, and managing your account security.
- Transaction processing — facilitating deposits and withdrawals in RM via supported local payment methods.
- Platform improvements — analysing usage patterns to improve the bila2 platform's interface, performance, and content.
- User communications — sending account-related notifications, service updates, promotional information (with your consent), and customer support responses.
- Legal compliance — meeting legal requirements, regulations, or directives from relevant authorities in Malaysia.
- Fraud prevention — identifying and investigating suspicious activity or conduct that violates bila2's Terms & Conditions.
Bila2 will not use your information for purposes beyond those stated above without obtaining your consent first, unless required by law.
3. Cookies & Platform Tracking
Bila2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Session cookies — required to maintain your login state throughout the current session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saving your preferences such as language and display settings for a more convenient experience in the future.
- Analytics cookies — collecting anonymised usage data to help us understand how users interact with the platform.
You can control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the bila2 platform and your login experience.
4. Data Storage, Security & Sharing
Data Retention
Your personal information is stored on secure servers with strict access controls. bila2 retains user data for as long as necessary to fulfil the original purpose of collection, meet legal obligations, or resolve any outstanding disputes. Once the retention period ends, data will be securely deleted or anonymised.
Security Measures
Bila2 implements a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data communications, role-based access controls, continuous system monitoring, and regular security audits.
Third-Party Sharing
Bila2 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- With payment service providers (such as TNG, Maybank) that require your information to process your transactions.
- With technology service providers that support platform operations, subject to strict confidentiality agreements.
- When required by law or a valid directive from Malaysian authorities.
- In the event of a merger, acquisition, or sale of bila2 assets, users will be notified in advance.
5. User Rights & How to Contact Us
As a bila2 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If the information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
You may request that your personal information be deleted, subject to any applicable legal obligations.
You have the right to object to the processing of your information for marketing or analytics purposes at any time.
To exercise any of the rights above, or if you have any questions regarding this Privacy Policy, please contact the bila2 support team at: [email protected]. We will endeavour to respond to your enquiry within 14 business days.
Changes to this Policy
Bila2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any material changes via their registered email or a prominent notice on this website. Continued use of the platform after such changes take effect constitutes your acceptance of the updated policy. For any other questions, visit FAQ page us.
Your Privacy Is Our Priority
If you have any concerns about how bila2 handles your data, contact us directly or check the FAQ page for further guidance. We are committed to ensuring your experience on this platform is safe and trustworthy.